May 27th, 2020 Update:
Disney has announced that DVC resorts will be opening on June 22nd and regular resorts will open on July 11th. We have removed the confirmed reservations that we have before July 11th from our website as the first parks will not open until July 11th, but we have some amazing reservations for rent starting on July 11th at www.dvc-rental.com/deals that are often half the price that Disney charges for the same rooms! There is very scarce availability through Disney for the rest of this year.
• Pending approval from government officials, the phased reopening plans we submitted calls for Walt Disney World theme parks and Disney Resort hotels to open beginning July 11 for Magic Kingdom Park and Disney’s Animal Kingdom followed by EPCOT and Disney’s Hollywood Studios on July 15.
• Additionally, Disney Vacation Club properties at Walt Disney World and Disney’s Fort Wilderness Resort & Campground will begin to reopen to Members and Guests on June 22. Disney Vacation Club properties in Vero Beach, Florida, and Hilton Head, South Carolina, will open on June 15. Disney Springs has begun a phased reopening. Upon reopening, theme parks, Disney Resort Hotels, restaurants and other offerings may be modified, limited in capacity and subject to availability or closure. Learn more.
The policy below covers reservations booked prior to 4/1/2020:
As this is a once in a lifetime situation, with zero precedences, we are working to come up with the best solution for everyone involved.
As you are aware, we offer a No Questions Asked Travel Insurance. Technically, our cancellation policy states that there are no cancellations, changes, or refunds of any kind unless the travel insurance is added, and the contract states that this is "for any reason". If you are still outside of the cancellation minimum you can still cancel for a refund based on the contract guidelines.
However, we do understand that this is definitely a unique situation and that this outbreak is not something most people consider when choosing to accept or decline the travel insurance we offer.
As such, while we cannot offer a refund to any guests that did not add the travel insurance, we are trying to work with everyone to the best of our ability in the event that the resorts are closed for your travel dates. If that situation occurs, we will try to reschedule you for a later date, based on availability and within the DVC guidelines (based on when the points expire and their holding status once the original reservation is canceled). We will do everything we can to try to help make the best out of a bad situation.